Return Policy Page

Buyers are more comfortable shopping with kroseherbs who provide returns, despites most buyers will never return an item. kroseherbs have found that items with transparent return policies typically sell better than items that don’t. kroseherbs offer a buyer-friendly return policy. This helpsus qualify for customers’ utmost satisfaction and attracting more buyers. The most clear and buyer-friendly our return policy and the more secure our buyers will feel shopping with us.

Valuable items purchased by customer must be in their original unused (fresh) condition which should be unopened , the original packaging with any seal or shrink-wrap intact and also any labels still attached in order to be returned, unless only if there is a manufacturer defect on our side.These are the main conditions enabling us to sell the product as new product.Customer must need to remember that they should return the purchased item within 15 days of their purchase

Customers are totally protected by a 100% money-back return policy. It’s our commitment and our promise to our valuable customer. kroseherbs deeply understand that from time to time customers may wish to return a product to us in certain unavoidable conditions apart from our timely delivery. That’s why we have created this 15-days return policy which enables customers to return products to us in much original appropriate condition.

In order to return the product, Return Authorization Number also known as RA No. can be obtained from  kroseherbs .

Order Number, Picture of damaged product and described reason to return the product should be provided by email.

After complete evaluation of the problem, suitable instruction and return address to return the product will be provided.

Consumers are required to return the products only in its original packing kroseherbs return address. RA No. should be labeled very clearly on the packing.

On account of unavailability of product, its depiction or price changes kroseherbs preserves the right for cancellation of product order. Even those products that are accepted to deliver can be cancelled.

Prior information is provided to the consumer about the cancellation of order. No chargers are charged for cancellation.

Consumer retains the full right to cancel the order before delivery of order by Consumer Support Services during working hours. After dispatch of product, order would not be cancelled and customers are required to accept it according to the terms and conditions. If payment of the product is failed then in that case, cancellation can be done.

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to us and We have initiated the process of shipping them.

There is no cancellation of orders placed under the Same Day Delivery category.

No cancellations are entertained for those products that the kroseherbs Perfumers marketing team has obtained on special occasions like Diwali, Holi, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In this case If Customer will cancel order youself – kroseherbs totally 100% money-back return within 7 days